Privacy Policy

Jam + Pop understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, jamandpop.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully. 

At Jam + Pop, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:

  • what personal data we collect about you;
  • why we collect that personal data;
  • who we share your personal data with;
  • why we might contact you and how you can change that;
  • where we use your personal data;
  • how we keep your personal data secure; and
  • the rights you have in relation to your personal data.

When we talk about “personal data” in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us.

It covers the collection of personal data in-store, via the Jam + Pop website (www.jamandpop.co.uk) (the “Website”), and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.

 In this privacy policy, when we refer to “we”, “us” or “our”, we mean Jam + Pop Company.

Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at hello@jamandpop.co.uk

Personal data collected by Jam + Pop

We may collect and use the following categories of personal data about you:

(1) Personal data you share with us

When you order from us,  or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card’s expiry date and a contact phone number for the registered address of the card.

(2) Personal data we collect about you

We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:

  • IP address;
  • MAC address;
  • other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and
  • location information.

We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.

 (3) Personal data we receive from other sources

When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you “Like” a post on our Facebook page, or “Follow” us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.

 Reasons for collecting personal data

(1) Personal data you share with us

We use the personal data you share with us to:

  • provide you with our products and to fulfil orders that you place with us on our Website;
  • respond to your questions and requests;
  • send you newsletters and latest stock lists
  • send you information on any changes we make to our policies or terms.
  • ask for your review and feedback on a recent purchase

(2) Personal data we collect about you

We use the personal data we collect about you to:

  • tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
  • analyse how our Website is used, so that we can constantly improve the services that we offer.

Not all of the information used for these purposes is “personal data”; some of it is anonymised or used on an aggregate basis.

(3) Personal data we receive from other sources

We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.

Sharing of personal data

We may share your personal data with the following third parties:

  • service providers who help us to operate our Website, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on; and
  • certain regulatory bodies, government and enforcement agencies, if we need or are requested to.

You can ask us to stop contacting you at any time by contacting us on hello@jamandpop.co.uk or by using the unsubscribe option in each e-mail.

 Use of personal data by Jam + Pop:

 The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area (“EEA”), either by us or by any of the third parties that we share your personal data with.

We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.

Security of personal data:

We care about your personal data and know that you trust us to keep it secure.

We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.

Personal data and your rights:

You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.

You also have the right to access any personal data that we hold about you.

If you would like to update, correct or access the personal data we hold about you, please contact us hello@jamandpop.co.uk

Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

Cookies:

Our Website uses cookies to collect information about you, including some personal data. “Cookies” are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.

You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.

Changes

From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. We suggest you review our privacy policy

Cookies Policy: 

Please note that the Jam + Pop website (the “Website”) uses cookies.

This cookies policy describes;

  • what cookies are;
  • why we use them;
  • which cookies we use; and
  • how you can manage cookies used on our Website 

What are cookies?

Cookies are small text files which are placed on your device via your browser when you visit the Website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what “personal data” is, what personal data we collect about you and how we use it. You can find more general information about cookies at: www.allaboutcookies.org.

Why do we use cookies?

Cookies do lots of different jobs on the Website. We want you to understand the different types of cookies that we use on the Website.

Generally, the cookies used on our Website perform up to four different functions:

  1. Strictly necessary cookies

These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.

We use a number of these ‘strictly necessary’ cookies. For example, these types of cookies provide the necessary security that your visit to the Website requires, help ensure the content of the pages you request load quickly and remember which Jam + Pop products you wish to buy when you put them in your ‘Shopping Bag’. Without these cookies, some of the services that you have asked for cannot be provided.

We want you to understand these types of cookies, and why we use them, but we don’t need to get your consent to use them on the Website, because we use these cookies only to provide you with services that you have requested.

  1. Performance cookies

These cookies collect anonymous information about the web pages you visit.

We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.

These performance cookies don’t collect personal data (as defined in our privacy policy) – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website work.

  1. Functionality cookies

These cookies remember your choices to improve your experience of the Website.

We use these cookies to allow the Website to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don’t have to reset your preferences each time you visit us.

  1. Targeting, advertising and third party cookies and similar technologies

We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our Website (and also elsewhere on the internet and other apps) so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our Website  relating to a particular product, you may be later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or app. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.

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